Shipping Policy

SHIPPING POLICY


Last Updated: 29/11/2025

1. Overview

This Global Shipping Policy applies to all orders placed on the website operated by Alpha Men Hair, managed by IZZAT GLOBAL COMPANY, LLC.
We ship worldwide and comply with international shipping, import, and logistics regulations to ensure safe and efficient delivery.

2. Processing Times

After placing an order, the following processing timelines apply:

  • Processing time: 1–3 business days

  • Orders are processed Monday–Friday

  • Orders placed on weekends or holidays begin processing the next business day

  • During peak seasons (Black Friday, Cyber Monday, holidays), processing may require additional time

3. Shipping Times (Global)

Delivery times vary depending on the destination country.

Estimated Global Delivery Windows:

  • United States: 5–12 business days

  • Canada: 7–15 business days

  • Europe (EU/UK): 7–15 business days

  • Middle East (UAE, KSA, Qatar): 6–14 business days

  • Asia: 7–20 business days

  • Australia & Oceania: 8–20 business days

  • Latin America: 10–25 business days

  • Brazil: 12–25 business days

These timeframes are estimates and may vary due to factors such as customs clearance, weather disruptions, strikes, or carrier delays.

4. Tracking Information

All orders include tracking.

  • Tracking numbers are emailed once the order ships

  • Some carriers may take up to 48 hours to update tracking online

  • Tracking visibility may vary based on country and last-mile carrier

If no tracking is received within 5 days, customers may contact support:

📧 help@izgcpayments.com
📞 +1 (786) 275-7758

5. Shipping Regions

Alpha Men Hair ships to most countries worldwide except locations with:

  • trade restrictions

  • import embargoes

  • carrier limitations

If an order is placed to a restricted region, Alpha Men Hair reserves the right to cancel and refund the purchase.

6. Customs, Duties & Import Taxes

Depending on the destination country, customers may be subject to:

  • import taxes

  • duty fees

  • VAT

  • administrative clearance charges

These fees:

  • are not included in the product or shipping price

  • are the customer’s responsibility

  • are non-refundable

  • refusal to pay duties does not qualify for a refund

7. Incorrect Address or Address Errors

Customers are responsible for providing a complete and accurate shipping address.

Alpha Men Hair is not responsible for:

  • incorrect or incomplete addresses

  • failed deliveries caused by customer absence

  • packages returned to sender

If a package is returned due to address issues:

  • re-shipping may be offered (customer pays shipping)

  • refunds cannot be issued for address errors

8. Failed Delivery Attempts

Carriers may attempt delivery multiple times.

If the customer is unavailable:

  • the package may be held at a pickup point

  • the package may return to sender after the holding period

Alpha Men Hair is not responsible for failed deliveries caused by unavailability.

9. Lost or Stolen Packages

Lost in Transit

If a package is confirmed lost by the carrier:

  • Alpha Men Hair will issue a full replacement, or

  • provide a full refund

Carrier tracking data must confirm the loss.

Stolen After Delivery

If tracking shows "Delivered" but the package is missing:

  • Alpha Men Hair is not responsible for theft after delivery

  • customers must file a claim with their local carrier

  • we may assist when possible, but replacement is not guaranteed

10. Delays Beyond Our Control

Delivery delays may occur due to:

  • customs inspections

  • severe weather

  • airline capacity shortages

  • political instability

  • natural disasters

  • carrier logistics issues

Such delays do not qualify for refunds.

11. Order Splitting

For operational reasons, orders with multiple items may be shipped separately.
Each shipment receives its own tracking number.

12. Logistics Partners

Alpha Men Hair ships through global logistics networks, including:

  • USPS, UPS, FedEx

  • DHL, Royal Mail, PostNL

  • Correios (Brazil)

  • Aramex, DPD, Cainiao

  • Regional last-mile carriers depending on country

The exact carrier depends on destination and warehouse.

13. Shipping Fees

Shipping fees are calculated at checkout based on:

  • destination country

  • selected shipping method

  • package weight and size

Shipping fees are non-refundable, except in cases where Alpha Men Hair is at fault.

14. Changes to Shipping Address After Purchase

Once an order is processed or shipped:

  • address changes may not be possible

  • Alpha Men Hair cannot guarantee rerouting

  • customers may need to contact the carrier directly

15. Order Status Support

For any shipping-related questions:

📧 help@izgcpayments.com
📞 +1 (786) 275-7758

Global support available.